General Terms and Conditions

General Terms and Conditions

The Company

Inntal Electronic Löcker GmbH
Untere Sparchen 16
6330 Kufstein

(hereinafter referred to as “InEL” or “we” or “us”) operates the online shop

The following terms and conditions apply to this (effective from June 1, 2021): Section I: For Consumers (Customers who are not Entrepreneurs)

§ 1 Scope

The General Terms and Conditions govern the contractual relationship between the online shop and consumers who purchase goods through the online shop. The terms and conditions valid at the time of contract formation always apply.

Deviant conditions and regulations require our written consent. We reserve the right to supplement and amend these General Terms and Conditions at any time with reasonable notice.

The contract language is English. The customer agrees to the following terms and conditions when submitting the order. The products are only sold in household quantities.

§ 2 Conclusion of Contract

The customer’s order constitutes a purchase offer.

After entering customer data and clicking the order button, the customer makes a non-binding offer to purchase the items in the shopping cart. The subsequently automatically sent order confirmation documents that the order has been received and confirms the acceptance of the offer. The purchase contract is thereby concluded. If the offer is not accepted immediately, the customer is no longer bound by it. We reserve the right to cancel the order or withdraw from the contract even after the automatic order confirmation has been sent, without incurring any liability.

An order is only possible if all fields marked with * (i.e. required information) in the order form are truthfully, completely, and meaningfully filled out. If information is missing or the order cannot be fulfilled for other reasons, the customer will receive an email notification.

§ 3 Storage of the Contract Text & Correction Notice

3.1 The contract text, i.e., the customer’s information on the ordering process, is stored by us. The cancellation policy which the customer can access on the website at any time after the conclusion of the contract, are sent to the customer’s email address provided. Registered customers can retrieve past orders through the customer login area.

3.2 The customer can correct the entered data before submitting the order at any time using the delete key. Further correction options are provided during the ordering process. The order process can be terminated at any time by closing the browser window.

§ 4 Place of Performance

The place of performance is the shipper address.

§ 5 Product Availability

If the ordered goods are not available at the time of the order, the customer will be notified by email. If the goods are permanently unavailable, no contract is concluded, and the customer will be notified by email.

§ 6 Delivery and Shipping

The customer can choose delivery to a specified address (within the EU).

6.1 If the customer chooses delivery to a specified address, it will be carried out by selected logistics partners. Delivery within Austria usually takes 1-3 working days from the receipt of the order and payment confirmation if the company accepts the offer. Delivery to Germany takes approximately 4-6 working days, and to other EU countries, it typically takes 5-7 working days.

§ 7 Default of Acceptance & Transfer of Risk

7.1 The transfer of risk occurs upon handover to the customer.

For shipped goods, the risk of loss or damage to the goods only passes to the customer when the goods are delivered to the customer or to a third party specified by the customer, other than the carrier.

§ 8 Prices and Payment

8.1 All prices in the online shop are in Euros and include the applicable statutory value-added tax. Packaging and shipping costs, if any, are calculated and shown separately.

8.2 The customer has the payment options displayed during the order process (prepayment, payment by credit card). The company reserves the right to restrict the selection of payment methods in individual cases.

For prepayment, the goods will only be shipped when the invoice amount has been received on the specified company account. If no amount is received in the specified company account within 14 days for the prepayment method, the order will be canceled.

The entered data is not stored by us but may be stored by the respective payment provider (e.g., Stripe).

For other payment methods, a payment confirmation from the respective credit card company must be received by us.

§ 9 Right of Withdrawal or Cancellation

Consumers have a fourteen-day withdrawal right.

9.1 The customer has the right to revoke the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the customer or a third party named by him, who is not the carrier, takes possession of the last item.

To exercise the right of withdrawal, the customer must inform us (Inntal Electronic Löcker GmbH, Email: by means of a clear statement (e.g., a letter sent by post or email) about the decision to withdraw from the contract.

9.2 Consequences of Withdrawal

If the customer withdraws from the contract, we shall reimburse all payments received from him, including delivery costs (with the exception of the additional costs resulting from the customer’s choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notice of the withdrawal of this contract. We will use the same means of payment for the reimbursement as the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will the customer be charged fees for this repayment. We may withhold reimbursement until we have received the goods back or until the customer has provided proof that he has returned the goods, whichever is earlier.

The customer must promptly return or hand over the goods to us (Inntal Electronic Löcker, Untere Sparchen 16, 6330 Kufstein, Austria) within fourteen days from the day on which he informed us of the cancellation of this contract, in any case. The deadline is met if the customer dispatches the goods within 14 days before the expiration of the period. The customer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

9.3 Exception to the Right of Withdrawal:

The consumer has no right of withdrawal for contracts concerning:

Goods made to customer specifications or clearly tailored to personal needs.

The right of withdrawal does not apply to consumers who, at the time of concluding the contract, do not belong to a member state of the European Union and whose sole residence and delivery address at the time of concluding the contract are outside the European Union.

§10 Warranty

Warranty is provided in accordance with legal regulations, and we reserve the right to remedy the customer’s warranty claims at our discretion: improvement or exchange. Contractual cancellation or price reduction comes into effect only when all other alternatives are impossible. The burden of proof for defects lies in any case with the customer.

§11 Retention of Title

The goods remain our property until full payment is received.

§12 Liability

We are liable for damages in accordance with legal regulations. Liability for damages caused by slight negligence, however, is excluded. This limitation of liability does not apply to damages resulting from injury to life, body, or health of individuals and for claims under the Product Liability Act.

§13 Data Processing

By placing an order, the customer agrees that the following personal data, namely name, date of birth, residential or delivery address, and email address, will be used and processed for the purpose of personalizing webshop offers for future visits to the webshop. Your data will be stored for customer support and will only be disclosed to third parties when necessary for contract fulfillment. The customer is entitled at any time to object to the use of the data, rendering further use of the data impermissible.

§14 Data Protection

Provisions on data protection can be found in the privacy policy. (

§15 Jurisdiction and Applicable Law

The district court Landesgericht Innsbruck is deemed competent both substantively and locally for all disputes that could arise from the business relationship.

§16 Final Provision

The legal relationship between us and the contracting parties is exclusively governed by the law of the Republic of Austria, excluding the UN Convention on Contracts for the International Sale of Goods.

These General Terms and Conditions remain binding in their remaining parts even if individual points are legally ineffective.